Return & Exchange Policy

Orders placed on Tansi Jewels cannot be canceled once confirmed.
We encourage you to be sure of your purchase before placing an order. If you cancel any order, INR 100/- will be deducted towards the two-way shipping fee, and the remaining balance will be credited to your Tansi Jewels wallet for future purchases.
No refunds will be initiated for canceled orders.

Exceptions:

If you do not receive your order within 15 working days from the dispatch date, you may cancel your order if you wish.
If the courier declares your parcel as lost or damaged, you are eligible for either a refund or a replacement, as per your preference.

As our products are imitation jewelry, we do not accept returns or refunds for regret purchases. Please carefully confirm your order before proceeding.
If you receive a damaged or incorrect product, we will take full responsibility and provide a replacement. The replacement process will begin within 48 hours and will be delivered within normal delivery timeframes. To process this claim, we require a complete unboxing video.
If you wish to cancel the order due to damage or incorrect delivery, we will initiate a refund within 7 working days, or credit the balance amount to your Tansi Jewels wallet.

We do not offer refunds for purchase regrets. Once an order is placed, it cannot be canceled as our products are customized and cannot be resold.
If you receive a damaged product and provide valid proof in the form of an unboxing video, we will provide a replacement based on our policy.
If you do not receive your product within 15 working days of dispatch, you are entitled to a refund or replacement. Refunds will be processed within 7 working days after raising your claim.
If there is an overpayment for a product, the excess amount will not be refunded to the original payment method. Instead, a credit note will be issued, which must be used within 6 months, or it will be forfeited.

For certain products, we may require sizing information (e.g., for bracelets). Please ensure you measure correctly before placing the order.
Exchanges for size-related issues will not be accepted, so please double-check your size before purchase.
If you receive a damaged or incorrect product, and provide an unboxing video, we will initiate the exchange process within 48 hours of the complaint.
Our products may vary slightly in appearance due to the natural properties of the materials used. Color and appearance variations will not be eligible for exchange.